About Our Product Deliveries
Our Product Deliveries within Singapore or international orders
How high are the shipping costs?
• Within Singapore & above SG$80 its FREE
• Under SG$80 we charge a flat fee of $9
• All around the rest of Asia we charge a flat fee of $20
• Rest of the beautiful world $25 flat fee (as long as under 3KG)
• Our Courier of choice is Ninja Van & DHL
• Additional customs duties and fees outside of Singapore may occur and will be the responsibility of the customer.Need it TODAY, Need it NOW? We can get it to you with 2 hours but it is be a little fee of $25.00
Call us directly on +65 8451 2074 if you have the instant urge
Where do we deliver?
In general, everywhere in our Beautiful Lioness City that our delivery team has access to via truck or motor bike. That would exclude in Singapore places like the Jurong Island, Pulau Ubin and others.
What are the handling and packaging costs?
ZIP ZERO ZILLICH for you gorgeous people
What do I do if I don’t like my toy?
How sad, but it does happen sometimes. You can send back your toy within 14 days after you received it (Lubricants, Massage Oil, Condoms and Garments are excluded for hygienic reasons), we will refund or exchange the product as long as it arrives unopened, untouched, undamaged & seal is intact.
How long do I have to wait for my order?
Ladies should never have to wait long. Therefore if you order before midday we can deliver the same day within Singapore. For international orders we only use EXPRESS darling, so it is generally 2-3 business days – why EXPRESS? Because we LOVE you
Will my order be sent discretely in a neutral packaging?
Well we do love PINK, however it is a simple pink or orange opaque mailing bag. For larger orders they are sent in a brown wrapped bag. All products are non-descript and only our address plus Rachel Lee on the mailing label. Discretion is key ladies.
Can I have products sent to another address?
Want to surprise a friend or lover? Or do you just want your package delivered to another address? We have made that easy for you too. When you order you are welcome to have separate billing and mailing address.
Do I need to sign for my order?
If you don’t mind, yes please, this is for your privacy. We never leave your order with anyone other than yourself….. unless instructed otherwise.
Any more questions call us on +65 8451 2074 or email Rachel@ohhlahlah.com